Experienced great buyer service sine one/17. Been pulled off the FRA flight and stayed for two times in Philly. Now one/19 I will resume my flight to FRA with around par documentation. To my surprise the ticket agent for the sign in counter ended up absolutely rude, not helpful and anticipated me to seek out my luggage which was checked in around the 17th Which I was unable to retrieve when I was pulled off the flight on Sunday.
I was on hold for about 40 minutes, with typical ‘updates’ from the supervisor named Tony…who was speaking to some unidentified Office to examine on the next, lacking voucher….when…yes,, I was cut off! I called back…only to generally be explained to the wait around could be eighteen-twenty five minutes. I’m still waiting around on this simply call back again. This excursion will be the excursion of the life time for my partner, a wounded veteran and cancer survivor.
We landed on time and were very pleased the trip was sleek and pain-free. Once we built it to baggage claim, the carousal stopped and about one/2 of the travellers obtained their luggage. There were so many of us looking ahead to our luggage. A number of of us went to the AA to clarify which they necessary to do anything.
My journey was a disaster and AA will assume accountability for their abject failure to accomplish a essential service of day-to-day travel.
I'm presently on the flight from JFK to LAX on American Airways (flight 0019) and was Exceptionally frustrated which i Pretty much missed the flight on account of extraordinarily Lengthy strains to get through protection. For my eleven:00 struggle, I arrived for the airport at nine:45 — happy to acquire a lot of time for you to get to my gate, or so I assumed; I scarcely built it over the flight and I was the final one while in the door without time and energy to get water or utilize the restroom.
When I bought to the complimentary lodge that American set up for me, I called 800-433-7300 and talked to an agent there who, to my surprise was struggling to see flights that were obtainable on USAIR. She instructed me there have been no open up seats on any with the early USAIR flights. I used to be on the internet and could see that there were accessible flights. I essentially booked a flight to prove it to her.
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I sincerely hope to receive a favourable reply inside the up coming couple times, so I'm able to keep on applying American Airways for my travel.
Unsure if this can get the job done …. I attempted to speak to an individual about some grievances and having reimbursed for Hotels stay in Dallas because of skipped flight into Cellular Alabama. Also the gate agents in Dallas had been no help at all with wanting to get resort place or the rest. This is able to not be a huge deal if was for myself a developed person in my late fifty’s . But this was my 24 calendar year previous daughter touring with two youthful little ones ( two one/2 yr and 3month aged ) touring back again to check out her loved ones due to the fact her Spouse is from the Air Pressure stationed overseas.
My wife And that i wish to praise our flight attendant whose title was Rhonda. It's been a few years since we are already treated so royally by a flight attendant. These days, most flight attendants “do their career’, but Placing forth no extra hard work. Rhonda radiated along with her like for her occupation and her satisfaction in American Airlines. I presume she is among your senior flight attendants, by the way she presented herself. We want for you to Speak to Rhonda and praise her for staying these types of an quite remarkable personnel and Outstanding flight attendant.
I did not have any bags to check! Why does AA Shopper Service keep on to lie about reasons which the flight was overbooked? The ticket agent advised me the flight was overbooked.
nonetheless nothing at all on flight 1583. Usually do not understand lack of interaction. Am now noticing I'm not likely to create relationship in Miami at 10am
On January twenty fifth I contacted American Airways, as I looked at our reservations and found that my Daughter had us traveling all day long, So I known as to up quality our tickets to first-class as I did not would like to journey all day long in coach. I use lay seek to vacation firstclass as I'm absolutely sure you may critique but I am seeking to conserve my Miles as we're setting up a large relatives/graduation vacation to Hawaii.
never ever at any time gained these kinds of Your Domain Name poor service and a firm that basically doesn’t treatment about there paying out buyers